FREQUENTLY ASKED QUESTIONS
***IMPORTANT MESSAGE REGARDING COVID-19***
Tuesday, March 24, 2020 UPDATE
We have discussed our situation (as noted below in our March 21st post) with one our residential USPS postal workers in Illinois, she is willing to pick up from one of our homes daily so we will also be shipping some orders from Illinois (She’s awesome!). Our shipper in Wyoming is also shipping from her home daily. We will not have a full staff, but there will be two of us shipping for these next few weeks instead of only one person (noted below). 🙂
We will upgrade anyone who spends $125 total to 2-day priority shipping (customers pay $6.99 for standard shipping – choose that option on the checkout page) and include a free syringe automatically with your order.
We will be changing our “in stock” items daily (or often) to limit the number of different varieties/strains available as we get through these next few weeks and ship from home. Since there will only be 2 of us shipping orders these next few weeks, it’s much easier for us to prepare orders for shipment if there are only a few strains we need to box up and produce. We will be able to get through many more shipments this way.
Also, we will try to keep up with shipments but we may get behind with shipments and your order may not ship within 24 hours. As always, we will prioritize and ship orders who pay for priority and express shipping first and all other orders will ship in the order in which payments are received. Don’t worry though, all orders WILL ship. 🙂
If you happen to pay via US mail, we will be processing mail-in payments 2 or 3 days per week (instead of everyday).
Thank you for understanding, we truly appreciate your business and please stay safe and healthy!
***IMPORTANT MESSAGE *** Saturday, March 21, 2020
As many of you know, we are headquartered in Illinois and Illinois has established a stay-at-home order in light of the COVID-19 virus. 🙁
This stay-at-home order begins today, Saturday, March 21 and it will end on April 7th. Therefore we cannot ship orders from our main location in Illinois after today. However, we will still be accepting orders and shipping your orders from our shipping office in Wyoming daily. These orders will be shipped in a timely matter like normal (within 24-48 hours after your order is placed).
We have stocked our Wyoming office with a ton of spore syringes but we have limited the varieties/strains in stock to:
Golden Teacher, B+, Mazapatec, Maui Platinum, Penis Envy, SSKS and Treasure Coast.
As always, if you have any questions, please email us anytime:
email@example.com or call us at 1-800-943-1850 (Mon-Fri, 10 am- 3 pm CT).
Thank you for understanding and please stay safe!!
Q: What payment methods do you accept?
There are multiple payment options to choose from at checkout.
We accept most major credit/debit cards, payments via Zelle, cryptocurrency (Bitcoin and Ethereum) and cash/money orders mail-in payments.
Further information on payment methods and Special Discounts:
Send payments directly into our business bank account from your bank account via our email (firstname.lastname@example.org). Zelle has made it simple to transfer funds to companies or friends securely between several participating U.S. banks. Further instructions for payments via Zelle after hitting “place order” on our checkout page.
Cash/Money order mail-in payment SPECIAL.
Buy TWO of our PREMIUM varieties and receive a 3rd syringe for FREE with cash or money order mail-in payments.
All mail orders must be paid in U.S. Cash funds or by Money Order in U.S. funds. All orders must be sent to our main office and parent company, M. Brands Direct, LLC. Please send and make money orders payable to:
12172 Rte 47 Ste 199
Huntley, IL 60142
Bitcoin/Ethereum payment SPECIAL.
8% DISCOUNT on your entire order.
We use the coinpayments.net cryptocurrency gateway on our checkout page, which has made paying via cryptocurrency incredibly simple.
Q: What method do you ship and how discreet is the packaging?
We ship all packages USPS in the United States. Packaging is extremely discreet and items are secure with no indication of the contents. Below are photos of our standard shipping and priority shipping boxes and our discreet return address (box size may vary slightly depending on size of your order). All boxes can easily fit in your mailbox.
Q: Can I pay extra for faster shipment?
Yes, it costs $19.99 for Expedited Service + PRIORITY mail shipping (2-3 day to arrive to your mailbox including tracking from the time you place your order).
Yes, it costs $49.99 for Expedited Service + EXPRESS mail (1-2 day including tracking)
*** We will ship via FedEx Upon Request *** Contact us for details
We generally ship all orders out within 24 hours of receiving payment unless the items you have ordered are on back-order. We generally ship orders Monday through Saturday. We ship our spores out of our headquarters in Illinois and our shipping office in Wyoming, depending on your geographic location, so we can get your order to you faster.
(At certain times during the year our lead time may be slightly longer, however this information is communicated immediately after purchase.)
Typical transit times have been 5-7 business days for standard shipping.
Priority shipping is 2-3 days.
EXPRESS shipping is 1-2 days.
Q: What exactly do you sell here?
We provide laboratory grade mushroom spores and laboratory equipment. Our spores are in surgically sterile 10cc syringes. You will be hard pressed to find a better product in the current online marketplace. Our syringes are the MOST VIABLE on the market. We take GREAT PRIDE in providing OUTSTANDING CUSTOMER SERVICE in addition to overseeing the highest graded quality of mushroom spores available online.
Q: Do you offer advice on growing or grow kits?
Unfortunately we cannot give growing advice or provide grow kits, any such questions might be better suited for people who specialize in those sorts of things. We have heard that the seasoned professionals at Midwest Grow Kits have practically re-defined “at home” Mycology when it extends past standard research.
Q: Are these “prints”?
No. These are surgically sterile 10cc syringes containing actual mushroom spores.
Q: How much specimen do I need for research?
Generally researchers will choose to use 1cc of specimen per research media (slide), which allows for 10 slides per research session. IF you have 10 + slides you would need 2 syringes.
We serve customers in: USA and Canada
(Canadian residents please email us to place order).
Georgia, or Idaho: We are unable to ship research strains to you. We apologize. Contact your local representative and request to have it added to the ballot!
Q: Will you ship spores internationally?
Only to Canada. No other countries.
Q: My order status says “processing”, has my item shipped?
All orders will read “processing” until the item ships. At which point you will receive a completion email stating the item has shipped.
Q: I’m not ready to research with my spore syringes yet, how do I store them?
It’s recommended that you store any unused syringe in the original mail packaging, in a dark, non-directly-heated location. Not too hot, not too cool is ideal.
Q: How long can I store the spore syringes for?
We recommend researching as soon as possible, however these will maintain viability past 9 months. In some cases even longer.
Q: How secure is my privacy if I order?
EXTREMELY SECURE AND PRIVATE. All records of any orders are destroyed after a short period of time; this enables us to provide customer service to our researchers. We keep no records of your order past this point and NEVER possess any of the credit card information used during purchase. We do not collect, resell, or divulge any personal information, including: Name, Address, Phone numbers, email addresses or items ordered, to any business or individuals, ANYWHERE. We also take all orders through a 128-bit encrypted secure server denoted by the yellow padlock on the bottom right side of your screen.
Q: Do I pay tax?
Only residents of Illinois will be charged the most current effective tax rate as determined by the state upon check-out (inclusive of state and county taxes).
Q: How do I place an order?
Using the buttons found on the item pages simply add the desired items to your shopping cart. When you are ready to purchase your products, click the “Checkout” or “View Cart” buttons. Review your listed order and click the button labeled “CHECKOUT” on the shopping cart page. Select the payment method of your choice, enter your credit card information if you choose that payment method, and hit “place order”.
The very simple instructions for payments via Zelle, payments via BTC/ETH or payments via cash/money order are on the page displayed after hitting “place order” and in the confirmation email you will receive within minutes of hitting “place order”.
Q: How can I contact you?
The easiest way to contact us is via email. You can email us at:
email@example.com OR firstname.lastname@example.org.
We are also available by phone between the hours of 2pm – 6pm CT. Our phone number is: 1-800-943-1850 (toll free). *Reminder* Legally, we can not and will not discuss growing. 🙂
Leave a message if we do not answer and we will get back to you.
Q: What is that address for Mail Orders (Money Orders, Cash), again?
M. Brands Direct
12172 S. Rte 47 Suite 199
Huntley, IL 60142